terms and conditions

The 4 * Old Palace Lodge, Is Delighted To Announce The Opening Of Our New Gym – Complimentary To All Of Our ResidentS. 

ACCOMMODATION

All accommodation is based on either bed & breakfast Or room only per room, per night. All our accommodation includes service and VAT at the current government rate. Family bedrooms are to be requested with the Hotel.

If 7 days or more are reserved a pre-authorisation or full payment will be required. Unless the non refundable or transferable rate is booked, if guests cancel and a pre-authorisation or full payment has been taken, this will be refunded into your account only if you cancel before cancellation policy date.

We Host Wedding Receptions And Private Functions Up Until 1am, Please Be Aware At Weekends That Noise Can Be Heard From These Function Suites.
All Of Our Bedrooms Are Non-Smoking

CONFIRMATION

All reservations must be guaranteed with a debit or credit card at the time of the booking.

 

Cancellation Policy On All Accommodation Reserved Apart From – The Early Bird/Advanced Saver Discount Rate/Long Stay Rate

 

All accommodation must be cancelled 1 day or more prior to arrival. In the event of a no show or late cancellation an amount equivalent to the 100% of the total booking will be charged to the credit card which was given to guarantee the reservation.

 

Early Bird/Advanced Saver Discount Rate/Long Stay Rate – Full Payment For Accommodation Taken At The Time Of The Reservation Which Is Non Refundable Or Transferable

ARRIVAL AND DEPARTURE TIME

Arrival time is from 2pm on the day of arrival.
Departure time is anytime before 11am on the day of departure.

 

Cancellation Policy On All Accommodation Reserved Apart From – The Early Bird/Advanced Saver Discount Rate/Long Stay Rate

 

All accommodation must be cancelled 1 day or more prior to arrival. In the event of a no show or late cancellation an amount equivalent to the 100% of the total booking will be charged to the credit card which was given to guarantee the reservation.

 

Early Bird/Advanced Saver Discount Rate/Long Stay Rate – Full Payment For Accommodation Taken At The Time Of The Reservation Which Is Non Refundable Or Transferable

CHILDREN POLICIES

Children under the age of 16 years are accommodated free when sharing with 2 adults. (Maximum of two Children)

 

Children accommodated in their own bedrooms are charged the full adult price.
Breakfast – If your accommodation rate is based on room only – a full English breakfast or continental breakfast is available at £11.50 per person.

 

Children under the age of 10 Years dine complimentary for breakfast.

PETS

Pets are not allowed in the Hotel with exception to guide dogs.

 

GUEST SERVICES
  • Free car park up to 60 cars/ 2 disabled car parking spaces
  • 1 disabled guest bedrooms
  • Rooms are accessible by lift access
  • Rooms are accessible by ground floor access
  • Free cots/cribs and highchairs
  • Guest laundry service
  • 24 hour room service
  • 24 hour reception
  • 24 hour porter service
  • 24 hour bar service
  • Currency exchange
  • Post/parcel service
  • Complimentary WI-FI Internet Access